Definitions
Management: Allocation and control of resources in an effective manner and coordination of activities and people to reach goals.
Leadership: Process or ability to motivate and mobilize others to unite and work to achieve a common goal.

Our Job - As Leaders/Managers:

• Shaping Values
• Quality Assurance
• Dealing with basic human needs
• Careful timing of intervention
• Developing balance
• Encouraging excellence
• "Coaching"

Traits of Effective Managers:

• Vision
• Flexibility
• Clear priorities
• Effective and efficient use of time
• Strong, not big, ego
• Tough skin
• Self-confidence
• Ability to listen and observe
• Good communicator
• Develop plans and strategies
• Promote self-respect
• Consistency

Productivity - both quantity and quality. Both achieved through people.

Motivation:

• "Walk like you talk"
• Know your audience
• Feedback on results
• Commitment
• Personal Accountability

Goal Setting:

• Establish responsibility and accountability
• Set expectations and performance standards
• Show examples of good performance

Goals:

• Concise
• Specific plan of action for achievement
• 4 - 5 maximum
• Build momentum with small successes
• Review frequently
• Catch people doing something "RIGHT"

Praise: (Positive Feedback)

• Decide what to recognize
• Make immediate contact
• Give specifics
• Be consistent

Reprimand: (Negative Feedback)

• Given in spirit of learning
• People, time and place must be appropriate
• Must be immediate
• Deal with one behavior at a time
• Choose your words carefully
• Give specifics
• Be serious
• Deal with facts
• Maintain balance

Motivate and Be Motivated Toward Excellence:

• Be brilliant on the basics
• Insist on quality
• Have a bias for action
• Never say "impossible"
• Listen
• Develop future leaders
• Consider everyone a source of ideas

Leaders/Managers "Measure Up" with:

• Creative insight
• Sensitivity
• Vision
• Versatility
• Focus
• Patience