It is an unfortunate fact that bad things do happen to good people.From time to time a serious injury, loss of life, major property loss,or criminal activity will occur in a chapter. The best way to handlethese problems is to have a set of guidelines, prepared well inadvance, which will help you not to miss anything in the immediateaftermath. We are providing you with a crisis management checklist andplan to help prevent, manage and follow-up crisis situations.

Keeping this document handy -- perhaps posted, but certainlysomewhere you can reach it on short notice -- is one line of defense.You have already received much information about reducing yourliability, preventing theft, etc. Common sense, as you know, willprevent a lot of headaches.

Events of this nature grievously impact not only the chapter, butalso the community, school, and the families of members and thoseconnected with them, as well as the Fraternity and the fraternitysystem.

Strong preventive measures will prevent most losses. Safetyinspections, fire drills, and the elimination of improper illegalactivities are essential to control the risk. Should an event of adisastrous nature occur, however, the Fraternity must be prepared torespond quickly and appropriately.

In conjunction with the previous checklist, the procedures outlinedhere should be followed in the event a serious injury, accidentaldeath, major property loss, crime or other event requires them:(Remember, one spokesperson should be selected for the activeorganization, preferably the president.)

1. Notify law enforcement officials
   Crimes must be reported. It is not brotherly to cover them up. Report crimes to police and campus law enforcement officers. If such officials contact you first, cooperate. Advise undergraduates of their duty to cooperate. Stick to the facts known to you/them.

2. Notify fraternity headquarters
   Contact Triangle's Executive Director and report the incident and available facts. Give names and telephone numbers of local brothers and others whom the Fraternity will likely want to contact because of their knowledge or involvement in the incident or the management of its consequences. These numbers are to only be used in emergency situations.

Executive Director Brian Tenclinger
Daytime phone: (317) 837-9640
Cell phone: (317) 590-4525

3. Notify school officials
   Notify school officials in the following capacities, according to your judgment of the nature and seriousness of the event, reporting the essential facts; if the event indicates a possible need for disciplinary action, the Fraternity will take immediate action to control and/or discipline the chapter or individuals involved, independently and in cooperation with the school.

   1. Greek Advisor
   2. Dean of Students/Student Affairs
   3. Public Relations Officer
   4. Office of the President

4. Notify parents
   Notify the parents of the injured or deceased in cooperation with public or school officials who may assume that responsibility. This should generally not be handled by undergraduates. State your name, capacity, the general nature of the event and its results, your telephone number, and the names and telephone numbers of others whom the family will want to contact. Extend your sympathy and that of the Fraternity. Particularly when an event may be carried in the media, chapter members/pledges/associate members should notify their families. Suggest that they avoid speculation and opinion regarding the event, causes, and fault.

5. Notify your alumni organization
   The alumni board has ultimate authority and responsibility for directing and coordinating communications, repair, and recovery efforts. Don't leave them out and don't withhold any information.

6. Notify your insurance carrier
   Every Property loss or potential liability must be reported to your insurance carrier immediately, through your agent or the company's local office.

7. Hire an investigator (if necessary)
   If there is some doubt as to whether your insurance company is going to handle the case, or in any case where there are facts which should be promptly investigated and documented, consider hiring an investigator. This is an expense which will probably ultimately be borne by the chapter.

8. Arrange alternate housing/eating facilities
   Where chapter facilities for housing and eating are lost or impaired, arrange for alternate facilities, possibly with other fraternities or a school dorm. This is a cost to be borne by the chapter, so do not incur costs unless you know that funds are available to pay them. Maintain a roster of where all displaced persons are located.

9. Itemize property losses
   This is best done when memories are fresh. In some communities, it is common for the insured party to hire its own adjuster to determine the amount of the loss and deal with your insurance.

10. Maintain contact
    Maintain contact with the National Headquarters and follow any special instructions emanating from the Executive Director or other officers.