Triangle Member Directory – FAQ
The National Member Directory is a project of Triangle Fraternity. Every 5-10 years, we contract with a directory producer to contact all our alumni to update their personal and professional information. This is used to produce a hard-bound volume and to update our national database for use by chapters and alumni groups. We hope all alumni will participate to give our members the best possible resource document!
The update process takes about six months and involves emails, postcards and phone calls to the majority of our living alumni. We also work with chapters and alumni groups to help us find any alumni marked in our database as “lost”. Lost alumni records result when mail is returned and phone and emails no longer are valid. This often happens when alumni move and do not update their contact information with Triangle.
With all the concerns today regarding privacy and the many fraud and “phishing” schemes seen online, we want you to be confident that our process is above-board and that information you may provide will be used only for Triangle purposes. Our directory vendor is bound by contract that all the information they collect must come to Triangle and cannot be shared or used by them in any other way. Directories will be sold only to Triangle members.
Answers to Frequently Asked Questions:
Q: I received an email/postcard/phone call from a company asking for my personal information. They said they were working on a directory for Triangle Fraternity. Is this a legitimate project, or is it a scam?
A: We have partnered with PCI (also known as Publishing Concepts) to produce our new alumni directory. PCI is a company located in Dallas, TX and Virginia Beach, VA that publishes directories for educational institutions, fraternities, sororities and military organizations across the nation. The process includes postcards, emails and phone calls to reach as many alumni as possible to confirm or update their personal and professional information (examples of the postcards you might receive are below). You have control over what information you provide and how you provide that – online, phone or mail – but the online process is quickest.
Q: How do I know my information will only be used for directory purposes?
A: Triangle Fraternity has a contractual agreement with PCI that states:
a. The names, addresses and information provided to PCI by Triangle Fraternity for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.
b. The Directory will be made available only to alumni of Triangle Fraternity. Upon completion of the project, PCI will return to Triangle Fraternity any and all electronic files that have been supplied to Triangle Fraternity or produced by PCI in connection with the production of the Directory.
Q: I would like to verify and update my information. How may I do this?
A: If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the Triangle Fraternity project. The representative will verify all the information we have on file for you and make any updates where needed.If you have received an email with an embedded link, you may go to the online site to review your information. If you have questions, you may call PCI’s customer service desk at 1.800.982.1590.
Q: Why do you want my business information?
A: One of the significant benefits of membership in a national social organization, is the ability to network socially and professionally with others in similar or complimentary careers. With a directory full of professional information, alumni can look for contacts in their area or search for professionals in other cities. In addition, it provides our undergraduates with an outstanding resource to learn more about careers that may interest them and to show potential new members the scope of our worldwide network of Brothers.
Q: What is the Career Contact program?
A: We are building a national network of professionals we’re calling the Career Contact program. The goal is to be able to connect any active member who wants to learn about a career or particular job, with alumni who would be willing to answer their questions. All it requires is your agreement to take an email or phone call from an interested active during the year. By simply agreeing to receive an email or phone call from an active member, to ask about your career or the job you do, you will provide an important service to our younger members and allow us to build a resource that will attract more men to Triangle.
Q: Can anyone purchase a directory?
A: The Triangle Fraternity Alumni Directory is available for sale only to Triangle Fraternity alumni.
Q: Can I choose some or all of my information not to be printed in the directory?
A: When you call to update your information, you can tell the representative what information you would prefer to have excluded. You may also communicate this information to the PCI customer service desk (1.800.982.1590) or to the Institution.
Q: I ordered a directory/package over the phone and would like to cancel my order. How do I do this?
A: Call the PCI customer service help desk at 1.800.982.1590, and they will take care of this for you.
Q: What is the sportswear/merchandise that is being sold?
A: During the directory project, PCI has our permission to offer a few Triangle sportswear items that are most popular with our members. These items are approved by Triangle and are licensed to bear our trademarks/logos. Proceeds will benefit Triangle Fraternity.
Q: Can I make a contribution to the Fraternity with or in addition to the Directory purchase?
A: Absolutely! A contribution to Triangle Fraternity and/or Educational Foundation is an option in several of the Directory purchase packages and you can make an individual contribution any time online or by phone or mail.
NOTE: Contributions made to the Triangle Fraternity are non-deductible investments in Fraternity programs, events and services. Contributions made to the Triangle Education Foundation are deductible to the donor and support educational programs and scholarships.
Q: Who is the company doing the Project? What have they done before us?
A: Publishing Concepts, Inc. (PCI) is one of the first and oldest companies in America to specialize in alumni directories and works regularly with colleges, universities, high schools, fraternal societies and all types of alumni and membership organizations. You can learn more about PCI at their company website here: http://www.publishingconcepts.com/.